We’ve encountered a few additional delays, which we’ll discuss in a moment. Long story short: we’re still working on shipping your games, and will provide an updated time frame as soon as possible.
Here’s the current status of games
North America: Games have cleared customs. The trucking company was quite backed up, and it took a while to pick up games from the port. They notified us on Tuesday, May 3 that the games have been delivered to the ShipBob warehouse.
But games have not quite yet been marked as received by the warehouse. We’re double-checking some paperwork right now to make sure the trucking company delivered to the correct warehouse, as there are two ShipBob warehouses within a 5-mile radius. We’ll keep you posted.
Europe: Games have cleared customs and Meeple Shipper has completed the receiving process. They are waiting on our OK to send games out.
Asia/Elsewhere: There is a major COVID-realted lockdown in China right now. We do not know how long it will last, but games will be shipped out after the lockdown ends.
Add-Ons and Card Sleeves (Everywhere): Also as a result of the lockdown, the delivery of add-ons and card sleeves will be delayed.
Here’s what we’re going to do about it
Initially, Jing Studio was going to release games simultaneously so all backers would receive them around the same time. Because we have encountered additional delays and because of the lockdown in China, we have decided to start regional shipping as soon as possible.
Some backers will receive games before others, but given the additional delays we’ve experienced during the final leg of fulfillment, it seems less unfair to release games by region than to make everyone wait.
That will likely mean European games go out first, and then North American ones will be shipped out as soon as we resolve the remaining receiving issue with the trucking company and warehouse. All other games will be shipped out as soon as possible after the COVID lockdown ends.
Finally, regarding the add-ons and card sleeves, we will be shipping these out separately via express shipping at no extra cost to you so that the base game can be shipped without further delay.
We are sorry to notify of you additional delays. We know you want to play Pingyao, and honestly, we do too!
While we wait for more information to share, please know that you can continue to update your address. Just send us a message and we’ll make sure your game goes to the right address.
If you have any questions - whether right now or between updates - ask away in the comments below. We’ll share as much information as we have.
And lastly, for those of you curious about the next game, Dunhuang - that's still coming too! But we want to make sure we have fulfilled Pingyao before launching another project. That particular campaign launch date will be announced after Pingyao is fulfilled.
Until then, take care and know that we’re still working on getting these games to you!
Your friends at Jing Studio
Last call to update your address! Pingyao has cleared customs in the US & EU.
about 2 years ago
– Fri, Apr 08, 2022 at 10:07:51 AM
Hello wonderful backers!
We'll keep this update short and sweet.
Pingyao has cleared customs in both the US and the EU. That means all games are going to be shipped out very soon. The games are en route to the warehouses now. We're waiting on a little more information to know exactly when the games will start shipping.
We still have a few days before games start shipping out, so as a courtesy, we wanted to say: if you need to update your address, please send a direct message to us on Kickstarter!
By messaging us directly, we can guarantee that your address will be updated in our system and that your game will go exactly where it needs to.
We'll follow up soon with more information. Until then, take care!
Your friends at Jing Studio.
Freight shipping is almost complete
about 2 years ago
– Sat, Mar 12, 2022 at 03:19:25 AM
All games should be ready to ship by the second week of April. We'll be shipping to all regions at the same time.
Important caveat: this "second week of April" timeline depends on timely customs clearance, as well as timely processing of orders in our fulfillment warehouses.
You may notice this is slightly different than our prior estimate of "by the end of March." This is because North American bound games were switched at the last minute to a different ship which is scheduled to come ashore slightly later.
North America
All copies of Pingyao bound for North America are onboard the OOCL Poland. It is forecasted to come ashore on or before March 25 in the Port of New York & New Jersey. Then it must be shipped by road a short way further to a warehouse in Pennsylvania.
Depending upon the amount of time spent on customs clearance and receiving, we expect that games should start going out the second week of April.
Europe
All copies of Pingyao bound for Europe are scheduled to arrive at Meeple Shipper in Belgium on or before the end of March.
They are traveling on the CSCL URANUS, which is just about to come ashore in Hamburg on March 14. Games must then clear customs and be shipped to Meeple Shipper, where order fulfillment begins.
As always, thank you for backing our campaign. Thank you for your patience - we're getting close to fulfillment now, and we can't wait for you to receive your copy of Pingyao!
- Your friends at Jing Studio
Freight shipping is currently underway
about 2 years ago
– Tue, Feb 08, 2022 at 11:26:30 PM
All games should be ready to ship by the end of March. We'll be shipping to all regions at the same time.
Important caveat: this "end of March" timeline depends on timely freight shipping and customs clearance, as well as timely processing of orders in our fulfillment warehouses.
With all the recent supply chain disruptions, it is possible we may encounter additional delays. If that happens, we'll give you as much information as we can as quickly as we can.
North America
All copies of Pingyao bound for North America are scheduled to arrive in the ShipBob warehouse on or around March 2.
Once the games arrive in the ShipBob warehouse, they will be held so that all games can be fulfilled at the same time.
Europe
All copies of Pingyao bound for Europe are scheduled to arrive at Meeple Shipper in Belgium on or before March 19.
They are traveling on the CSCL URANUS. It will make a quick stop by Hong Kong and then will be headed to Europe, most likely via the Suez Canal.
Once the games arrive in Meeple Shipper, we plan to start order fulfillment.
Everywhere else
For every game not going to North America or Europe, we will be relying on either VFI or a local freight forwarder. These games will be ready to ship out at the same time as North American and European games.
As always, thank you for backing our campaign. Thank you for your patience - we're getting close to fulfillment now, and we can't wait for you to receive your copy of Pingyao!
- Your friends at Jing Studio
Freight is Booked for January 24, 2022
over 2 years ago
– Thu, Jan 13, 2022 at 03:10:59 PM
Hello wonderful backers!
Let's start off 2022 with some good news.
We've Rebooked Freight for January 24, 2022
As you may recall from following the history of this campaign, a few surprise issues have come up that have led to unexpected delays. The three biggest ones were:
Region-wide power outages prevented the factory from completing the assembly and packaging of board games prior to our initial freight shipping date on October 11.
A last-minute spot check ended up revealing that the games were missing two very easy-to-miss pieces: Government Tiles.
We've since corrected the misprint and rebooked freight for January 24, 2022. More specifically, we have booked the vessel OOCL CHONGQING, which you can track here on marinetraffic.com.
Our shipping vessel of choice is estimated to arrive in Hong Kong on January 20. The manufacturers will be loading the games onto the vessel on January 22. The vessel is set to depart on January 24.
As for games bound for Europe, we are still working on booking freight. We will provide an update as soon as we have one.
Here's What's Next
At this point, if you've backed a Kickstarter or two, you know there are still a lot of steps between where we are now and you receiving your game. Here are the big ones to know about:
FreightShipping: We need to have games shipped from the factory to your regional warehouse. The freight boat is expected to come ashore in the US on March 2, but this date is subject to change due to general delays in freight shipping.
Customs Clearance: Customs authorities in each country will need to OK the games to be imported. That might involve safety checks, and will definitely involve taxes for us!
OrderFulfillment: Once games are imported, our warehouses will pack them and ship them to you.
Our current goal - admittedly an ambitious one - is to have these games shipped out to all backers in the month of March. Still, for that to happen, freight shipping needs to be on time. Then customs clearance and order fulfillment need to go smoothly.
There are a lot of variables, but we will be keeping you informed each step of the way as we have new information!
The game is printed - we just need to get it to you!
As always, thank you for your support and your understanding. We really appreciate your patience as we navigate these complex supply chain hiccups. We can't wait for you to receive your copy of Pingyao, and we hope you have a lot of fun playing it!
